Privacy Policy

Last updated: 14 October 2026

Basso & Thompson Electrics (“we”, “us”, “our”) is a licensed electrical contractor servicing Canberra and the surrounding NSW region. We respect your privacy and handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what we collect through bassoelectrics.com.au, why, and how we look after it.

Information we collect

When you use the contact form on our website, we collect:

your name
your email address
your phone number, if you provide it
the details of your message, including anything you tell us about your job or property

If you call or email us directly, we collect the details you choose to share in that conversation. Like most websites, our site and the services that run it may also record basic technical information such as your browser type, device, pages visited and approximate location, which cannot identify you on its own.

How we use your information

We use your information to:

respond to your enquiry and provide quotes
arrange, carry out and invoice electrical work
keep records we are required to keep as a licensed electrical contractor
understand how our website is used so we can improve it

We do not sell or rent your personal information, and we do not use it for marketing lists.

Our contact form

Messages sent through the contact form on our website are processed by a third party form service, which receives your submission and forwards it to our email inbox. The form service stores your submission on its servers, which may be located outside Australia, and uses spam filtering to block automated messages. It only handles your information for the purpose of delivering your message to us. If you would prefer not to use the form, you can call or email us directly using the details below.

Other service providers

We use a small number of trusted providers to run our website and business, including our hosting provider, which serves the website and may keep standard server logs, our email provider, and any analytics tools we use to measure website traffic. Analytics tools collect anonymous, aggregated usage information. These providers may store data outside Australia. We only share what they need to perform their service.

We may also disclose your information where required or authorised by law, for example to a regulator or to meet electrical safety and compliance obligations.

Cookies

Our website does not use advertising or tracking cookies. Some service providers may set cookies or similar technologies that are strictly necessary for the site or form to work, or to collect anonymous usage statistics. You can block or delete cookies in your browser settings.

How we protect your information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our website is served over a secure, encrypted connection. We keep information only as long as we need it for the purposes above or as required by law.

Accessing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below and we will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

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